컨설팅 서비스


RTIMS


Real-Time Interface Monitoring System

RTIMS(Real-Time Interface Monitoring System)는 EAI 분야에서 20여년간 축적된 경험 및 기술력을 적용하여, 비즈니스 관점의 상위 수준인 인터페이스 실시간 모니터링 정보를 제공합니다. 


주요 기능으로 모니터링 대쉬보드 제공(역할 별 개인화된 화면 및 정보), 트랜잭션 현황, 인터페이스 현황, 성능, 시스템 리소스에 관한 통계/추이/패턴 등에 관한 정보를 다양한 컴포넌트를 활용하여 뷰를 제공하며, 이는 모니터링 데이터 분석, 인지, 감지를 위한 편의와 신속성에 활용될 수 있도록 합니다.

 RTIMS의 필요성

EAI 솔루션에서 기본으로 제공하는 모니터링 기능은 기술적 이해가 없는 일반 업무 담당자는 접근이 어려우며, 대부분은 EAI 운영자를 통해서 인터페이스에 관한 연계 정보를 제공받거나, 인터페이스에 관한 정상 여부 등을 공유 받습니다. 


RTIMS는 이러한 불편을 해소하기 위한 솔루션으로, 업무 관점의 모니터링 정보를 제공하며, 편의성을 기반으로 하여 시스템과 인터페이스에 대한 직관적인 상황 파악을 가능하게 합니다.


따라서 전사 인터페이스 운영 관리의 효율성과 장애 및 이슈 대응 체계 확보를 위해 EAI 솔루션에서 제공하는 기본 기능 외에도 별도의 통합 모니터링 시스템이 필요합니다.


[RTIMS 도입 전후 비교]


구분
EAI 솔루션 내장 모니터링
RTIMS 모니터링
주요 특징
기술적 관점의 Log 모니터링 기능 제공
(메시지/연결 상태/성능/리소스 등)
업무 관점의 분류 모니터링 제공
(대시보드/메시지/연결 상태/성능/리소스 등)
기능적 특징
사용자
EAI 사용자EAI 운영자, APP 담당자, 업무 담당자
검색
솔루션 內 네이밍 규칙에 따라 검색사용자 관점의 다양한 검색 조건
이력 보관
통상적으로 1주일 이내
관리 정책에 따라 정욕 가능
운영 및 관리
장애 대응
운영 담당자 감지 후,정보 확산 대응
(EAI 담당자에게만 제한된 감지 정보 제공)
장애/이슈 先 감지 및 업무/시스템/역할 별 오류 통보
관리 효율성
인터페이스 Log에 대한 관리
인터페이스 항목, 담당자, Log에 대한 통합 관리
제공 정보
모니터링 Raw 데이터 제공
다양하게 가공된 통계 및 집계 정보
(사용자별 대시보드/기술적 정보/추이 분석)

 RTIMS 주요 특징

RTIMS는 전사적 인터페이스 관리도구로써 전사 차원 인터페이스 관리 기준을 제시하고 다양한 종류의 연계 솔루션에 대한 용이한 통합 모니터링 관리 방법을 제공합니다. 


모니터링 기능으로는 모니터링 대쉬보드를 통한 전체적인 상황 인지, 장애 발생 시 조기 대응 체계 구축, HTML5 기반으로 언제 어디서든지 모바일 접속으로 업무를 수행을 가능하도록 합니다. 


통합솔루션이 기본으로 제공하는 기술적이고 복잡한 UI 대신, 사용자 친화적인 화면을 제공하며, 로그데이터를 활용한 다양한 분석 데이터를 그래픽컬한 화면으로 제공합니다. 


해당 솔루션은 EAI 분야에서 축적된 경험과 기술력, 실제 현장에서의 운영 Know-how를 기반으로 최적화된 솔루션입니다.

EAI 솔루션 최적화 


- EAI 분야에서 축적된 경험 및 기술력을 기반으로 EAI 솔루션(SAP PO/PI, webMethods, IBM Sterling)에 맞춰 최적화된 모니터링 제공

■ 확장성 있는 모니터링


- 통합 모니터링을 위한 EAI/B2B/ETL 등 다양한 관련 솔루션의 특성을 반영한 확장성 제공

■ Lightweight / Mobile Access


- Lightweight 컴포넌트 기반의 모듈화된 아키텍처는 고객의 SMS, Groupware 연계 등의 요구 사항에 쉽게 대응 가능

- HTML5 기반의 UI를 제공하여, Mobile에서 직접 접근 가능

 RTIMS 주요 기능

운영

Dashboard

관리

■ 전사 레벨의 인터페이스 현황 요약

■ 관리자와 현업 업무 사용자용 별도의 대시보드 제공


Technical Monitoring

■ CPU/Memory/DB Table space/File System 등 자원 사용에 관한 모니터링

■  메시지 및 에러 모니터링

■  채널, Queue, Java Messaging System 모니터링

■  Java Heap, Thread, Session 등 주요 Java Stack 상태 모니터링


Business Monitoring

■ 관리자 및 현업 업무 담당자도 즉각적인 장애 상황 인지

■ 그룹별/인터페이스 별 모니터링 및 통계 분석

Analysis

■ 인터페이스 별 트랜잭션 볼륨 추이 분석

■ 인터페이스 별 에러 분석 및 처리 성능 추이 분석

통제

Alert

■ Rule-based 사용자 경보 시스템

■ 중복 에러 메시지 필터링 기능 및 사용자 별 전송규칙 설정 기능

기타

■ 역할 기반 접근 권한 제어


■ 회사별, 멀티 인스턴스 통합 관리 및 모니터링 지원


■ HTML5 기반으로 Mobile 접근 가능

 RTIMS 장점

■ 인터페이스 거버넌스

- 인터페이스 라이프사이클 관리 (등록, 운영, 삭제)

- 인터페이스 속성 관리 (소스/타겟 시스템, 주기, 볼륨, 유형 등)

- 인터페이스 명세서 관리 지원

■ 통합 모니터링

- 대시보드를 통하여 전체적인 시스템 및 인터페이스 상황 인지

- 업무 담당자별 인터페이스 관리를 통한 효율적 모니터링 지원

- HTML5 기반으로 사업장에서는 물론 원격 모바일 환경에서도 이용 가능


■ 장애 경보 조기 대응 지원

- 에러 발생 위치와 에러 수준에 따라 알림 대상을 지정할 수 있는 Rule-Base 알림 시스템

- 담당 시스템 별 필터링, 중복 메시지 필터링 기능으로 불필요한 경보 차단

- 자체 화면 외에도 SMS, E-mail 경보 기능을 제공하며 그룹웨어와 연동 가능

■ 인터페이스 집계 편의성 제공

- 인터페이스 수행 단계별 데이터 수행 시간 등 상세 정보 조회 가능

- 기간/조직/모듈별 수행 인터페이스에 대한 다양한 통계 제공

■ EAI 시스템 영향 없이, 설치/설정의 용이함

- 인터페이스 Log를 추출하기 위한 별도의 Code 수정이 필요 없음

- 기간/조직/모듈별 수행 인터페이스에 대한 다양한 통계 제공

컨설팅 상담

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Article 1 Consent to Collection of Personal Information and Collection Method
< The name of a company or website > (“URL” hereinafter “Website”) shall establish a procedure for allowing customers to click the button “Agree” to the terms of use, collection of personal information, and details of personal information used. Customers shall be deemed to have agreed to the collection and use of their personal information by clicking the “Agree” button.

Article 2 Personal Information Items Collected and Purpose of Using Personal Information
“Personal Information” means information on living persons and refers to their names, resident registration numbers, or any other information that identifies such persons. (Even if such information alone cannot identify a certain person, such information that can be easily combined with other information and be used to identify such a person.)

The Website has the following purposes for collecting and using customers’ personal information:

Personal information of general members
- Time of collection: Signing up for membership
- Mandatory collection items: ID, password, e-mails, names *required to be revised*
- Optional collection items: Profile images, date of birth, telephone number, address *required to be revised*
- Purpose of using personal information: Signing up for membership, customer consulting for the use of services, and delivery of notices
- Retention period: Immediately deleted upon withdrawal of membership or retained for five (5) years for purchasing members

Order information (including members and non-members)
- Time of collection: Upon placing orders
- Mandatory collection items: Information of customers placing orders (name, address, telephone, and e-mail), information on recipient (name, address, telephone), payment approval information
- Optional collection items: Delivery of messages
- Purpose of using personal information: Payment and delivery of ordered products
- Retention period: Retained for five (5) years

Article 3 Collection of Personal Information via Cookies
The Website may install and operate cookies that store and frequently retrieve customers’ information. A cookie means a small amount of text files that a website sends to users’ computer browsers (Internet Explorer, and others)
1) Purposes of using cookies
- Providing differentiated information, depending on individuals’ interests
- Analyzing the access frequency or staying time of users, identifying users’ tastes and interests, and using them for target marketing and as a measure for service improvement
- Tracing the information on items purchased and items to which users pay attention, and providing tailor-made services
2) Operation of cookies and rejection of cookiesCookies are stored at the hard disk of users’ computers. Cookies identify users’ computers but do not personally identify users.
In addition, customers may accept or reject all cookies, or go through checks whenever cookies are stored by changing settings on their web browser.
However, if customers refuse to store cookies, they may not use some services that require them.
3) Method for changing settings to reject cookies
A. Internet Explorer
Directly change settings by clicking Tools > Internet Options > Personal Information tab on the upper menu of a web browser
B. Chrome
Directly change settings by clicking Menu icon on the upper right bar of a web browser >Settings > Advanced Settings on the bottom of the screen > Contents Setting button on Personal Information section > Cookies section

Article 4 Periods of Retaining and Using Personal Information and Destruction of Personal Information
1) Customers’ personal information shall be destroyed without any delay after the purposes of collection and use of their personal information have been fulfilled. However, if customers’ personal information needs to be retained for a certain period of time for the following purpose of verifying transaction parties’ rights and obligations in accordance with provisions of relevant statutes, such as the Protection of Consumers in e-commerce and Other Transactions Act, such information shall be retained for the specified period:
A Article 6 of the Protection of Consumers in e-commerce and Other Transactions Act
- Records on contracts or withdrawal of offers: Retained for five (5) years
- Records on payments and the supply of goods: Retained for five (5) years
- Records on the resolution of customers’ complaints or disputes: Retained for three (3) years
B Article 15.2 of the Protection of Communication Secrets Act
- Log-in records: Retained for three (3) months
C Other related statutes
2) The Website shall destroy personal information in the following manner.
A. Destruction procedure-The information entered for membership sign-up shall be transferred to a separate database (in case of information on paper, a separate filing cabinet), stored for a certain period of time in accordance with internal guidelines and other relevant statutes, and then destroyed.
- The above personal information shall not be used for any purposes other than for the purposes stipulated by law.
B. Destruction methods-Personal information printed out on paper shall be destroyed by shredding or burning. - Personal information in electronic file format shall be entirely destroyed by technological methods so that they may not be restored or regenerated.
3) The Website shall give dormant members (who have not used services for the last twelve (12) months) a notice on the forfeiture of membership in accordance with Article 29.2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection. If such members fail to reply to such a notice, they may be considered to have forfeited their membership at the Website’s discretion. In such a case, dormant members’ personal information may be stored and managed separately from other members’ personal information. Such personal information that is separated and stored shall be destroyed after the lapse of the statutory retention period. In case a customer makes a request, then such a customer’s personal information that is not destroyed shall be made available again at the time of resuming the use of services.

Article 5 Provision of Personal Information for Third Parties
1) The Website shall neither use customers’ personal information nor provide such information for other persons, companies, and institutions beyond the scope of Article 1 above (Personal Information Items Collected and Purpose of Using Personal Information).
2) The following cases are exceptions.
A. When customers’ personal information is required by relevant institutions for investigative purposes in accordance with relevant statutes
B. When customers’ personal information is provided in a form that cannot identify certain individuals for advertisers, suppliers, or research organizations to compile statistics or conduct academic or market research
C. When customers’ personal information is requested in accordance with pre-determined procedures under other relevant statutesEven if personal information is provided in accordance with the foregoing, we do our best to ensure that such information is not indiscriminately provided against the original purpose of collection and use of such information.

Article 6 Outsourcing of Personal Information Processing
The Website outsources the processing of users’ personal information to outside professional organizations as follows for the smooth conduct of businesses, such as provision of better services and customers’ convenience.
- Delivery of ordered products: OO Delivery Service *required to be revised*
- Establishing and maintaining computer systems: Hosting companies *required to be revised*
- Delivery tracking system service: Goodsflow Inc.
- Payment and escrow service: PG *required to be revised*
- Self-authentication, i-PIN service: Dream Security Inc.
※ The information shared with outsourcing companies shall be limited to the minimum information required to fulfill the original purpose of outsourcing. In addition, optional personal information is provided for outsourcing companies at the request of customers for services.
※ The list of outsourcing companies may be subject to change, depending on changed services and contractual periods. Any change in this list shall be announced in advance via notices. Customers participating in short-term events shall be individually notified of such events.

Article 7 Access and Modification of Personal Information

1) Customers may access or modify their personal information registered at the Website at any time. Customers may click the Change Members’ Information menu and directly access or modify their personal information. They may also request for such access or modification by sending e-mails or written requests to a chief privacy officer or a personal information handling employee at the Website. Then, the Website shall take relevant measures without any delay.
2) If customers demand the correction of any errors in their personal information, such personal information shall be neither used nor provided by the Website until such errors have been corrected.
3) If incorrect personal information has been already provided for any third party, then the Website shall immediately notify such third party of the result of correction of this information and have this third party also modify the information.

Article 8 Withdrawal of Consent to Collection, Use, and Provision of Personal Information
1) Customers may withdraw their consent to the collection, use, and provision of their personal information that is made available when signing up for membership at any time. They may do so by clicking Withdrawal of Consent (Membership) in the Personal Information Management Menu on the initial landing page of the Website. They may also do so by contacting the chief privacy officer of the Website in writing, by telephone, or through e-mail. Then, the Website shall immediately take necessary measures, such as deletion of personal information. The Website shall immediately notify customers of such measures, including withdrawal of consent and destruction of personal information.
2) The Website shall take necessary measures to ensure that customers withdraw their consent (membership) to the collection of their information through an easier method than what they used to give their consent to the method of collecting personal information.

Article 9 Measures for Ensuring the Security of Personal Information
The Website shall take technological/administrative/physical measures required for ensuring the security of personal information in accordance with Article 29 of the Personal Information Protection Act.
1. Encryption of personal information
Users’ personal information, including passwords, is stored and managed and is only known to the users who own that information. Important data is secured with separate features, such as the encryption and locking of files and transmitted data.
2. Technological measures against hacking
The Website shall install, regularly update, and check security porgrams to ensure that personal information is not leaked and damaged due to hacking or computer viruses. It shall also install systems in areas to which access from the outside is controlled, as well as technologically/physically inspect and block such areas.

Article 10 Protection of Personal Information of Children under Fourteen Years of Age
The Website deems the protection of children’s personal information in online environments to be also important. It does not allow children under fourteen years of age who require the consent of their legal counsel to apply for membership. If such childern sign up for the Website or provide their personal information due to the theft of their names and information or abuse of systems, then their legal counsels may exercise all rights.

Article 11 Chief Privacy Officer
The Website appoints the following chief privacy officer who is responsible for the handling of personal information and the handling of customers’ complaints regarding personal information and damage reliefs.

▶ Chief Privacy Officer
- Name: *required to be revised”
- Title: *required to be revised”
- Job grade: *required to be revised”
- Contact point: *required to be revised”

Article 12 Modification of the Guideline on Personal Information Processing
This guideline on personal information processing shall take effect on its effective date. Any addition of change under statutes and this guideline, and deletion and correction of anything in this guideline shall be announced via notices seven (7) days prior to the effectuation of such addition, deletion, or correction.